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Follow TURFTxDOT outsources toll collection to Xerox in $100 million contract
A $100 million in toll road collection bureaucracy is nothing to celebrate. This is more like an indictment on the failure of electronic tolling policies - they can't get people to pay-up without putting them into collections. The contract with Xerox involves maintaining toll booths - what toll booths? TxDOT has been moving to an all electronic toll collection method for years now. Also, what provisions, if any, are there in this contract to protect toll users' private information and keep Xerox from selling or otherwise misusing motorists private data to some other private entity?
Xerox signs $100M deal to manage TxDot toll roads
The Associated Press
September 23, 2013
AUSTIN, Texas — Texas has signed a 5-year, approximately $100 million contract with Xerox to manage toll-road operations statewide.
Xerox announced Monday that it will open a customer service operations center in Austin to process more than 8 million monthly toll transactions while managing 750,000-plus accounts.
The center will handle tasks including license plate image review and bill collection.
Xerox will also be in charge of physical maintenance of toll plaza buildings and overseeing courtesy patrol fleets that TxDot maintains on toll roads in Austin, providing roadside assistance.
Xerox says it is the largest provider of transportation technology services worldwide. It provides parking, toll, mass transit and photo enforcement services to government in 30 countries.